Welcome to ShipFlux ("ShipFlux," "we," "our," or "us"). We respect your privacy and are committed to protecting the personal information of merchants, customers, and visitors who interact with our website and Shopify application.
This Privacy Policy explains how we collect, use, process, store, and protect information when you use ShipFlux, including our shipping rate management, shipping zone configuration, and checkout customization services.
By accessing or using ShipFlux, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We collect information necessary to provide, maintain, and improve our services.
1.1 Merchant Information
When you install ShipFlux on your Shopify store, we may collect:
- Store name and Shopify store domain
- Store owner's name and business contact information
- Email address and business address
- Shopify store settings and relevant configurations
- Subscription and billing information
- Application preferences and settings
1.2 Shipping and Checkout Information
To provide shipping rate calculations and checkout customization features, ShipFlux may process:
- Shipping destinations, including country, state, province, and postal code
- Cart subtotal, weight, quantity, and product information
- Product identifiers, collections, and applicable product attributes
- Shipping zones and delivery conditions
- Shipping rates and checkout configuration settings
Depending on the enabled features and permissions, certain information may be associated with individual customers or their checkout sessions.
1.3 Automatically Collected Information
When you visit our website or use the application, we may collect technical information, including:
- IP address
- Browser type and operating system
- Device information
- Application usage and performance data
- Error logs and diagnostic information
This information helps us maintain application reliability, improve performance, and protect our services.
2. How We Use Your Information
ShipFlux uses collected information to:
- Provide and manage custom shipping rates and rules.
- Configure shipping zones and delivery conditions.
- Customize shipping methods displayed during checkout.
- Synchronize relevant configurations with Shopify.
- Process subscription and billing information.
- Provide technical support and respond to inquiries.
- Monitor application performance and troubleshoot errors.
- Improve application functionality and user experience.
- Detect fraud, prevent misuse, and maintain security.
- Comply with applicable legal and regulatory obligations.
We do not sell personal information to third parties.
3. Shopify Integration and Data Access
ShipFlux integrates with Shopify through authorized APIs and application permissions.
When merchants install ShipFlux, they authorize access to specific store information required for the application's functionality.
We access only the information permitted by the merchant's authorization and required for the relevant features.
Our application may process shipping-related checkout information to calculate rates and apply merchant-defined shipping conditions.
ShipFlux does not require customers to create a separate ShipFlux account to complete purchases on Shopify stores.
5. Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, disclosure, alteration, and destruction.
These measures may include:
- Encrypted communication using HTTPS/TLS
- Secure application authentication
- Restricted access to sensitive information
- Secure handling of Shopify API credentials
- Application monitoring and security updates
- Access controls for authorized personnel
Although we strive to protect information, no internet-based service or electronic storage system can guarantee absolute security.
6. Data Storage and Retention
We retain information only for as long as reasonably necessary to deliver our services, meet legal obligations, resolve disputes, and maintain security.
When a merchant uninstalls ShipFlux, we will discontinue authorized access to their Shopify store.
Merchant and customer information will be deleted or anonymized in accordance with applicable laws, Shopify's data protection requirements, and our retention procedures, unless continued retention is legally required.
Merchants may request information about data retention or deletion using the contact details below.
7. Customer Privacy and Data Protection
We understand that Shopify merchants are responsible for protecting their customers' information.
ShipFlux processes customer-related information only as necessary to provide authorized shipping and checkout functionality.
Depending on applicable data protection laws, customers may have the right to:
- Request access to their personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Object to or restrict certain processing activities
- Request a copy of their personal information
- Withdraw consent where processing relies on consent
Customers may contact the Shopify merchant from whom they purchased products to exercise their privacy rights. Merchants may contact ShipFlux for assistance with relevant requests.
We also respond to applicable Shopify privacy and data deletion requests in accordance with Shopify's requirements.
9. International Data Transfers
ShipFlux may process or store information using service providers located in countries other than the merchant's or customer's country.
Where required by applicable law, we implement appropriate safeguards for international transfers of personal information.
10. Children's Privacy
ShipFlux is a business-focused application designed for Shopify merchants.
Our services are not intended for direct use by children under the age of 13, and we do not knowingly collect personal information directly from children through our website.
If we become aware that personal information has been collected in violation of applicable children's privacy laws, we will take appropriate steps to address the issue.
11. Third-Party Services
ShipFlux operates within the Shopify ecosystem and may link to third-party websites or services.
We are not responsible for the privacy practices of independent third parties.
We encourage users to review Shopify's Privacy Policy and the privacy policies of other services they use.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, legal requirements, or data processing practices.
Any updates will be published on this page with a revised "Last Updated" date.
Where legally required, we will provide additional notice of material changes.
Continued use of ShipFlux after an updated policy becomes effective is subject to applicable law and any required consent.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how ShipFlux handles information, please contact us.
ShipFlux
Email: support@shipflux.com
Website: https://shipflux.com
Privacy-related inquiries: Please use the subject line "Privacy Request" when contacting our support team.
We are committed to responding to legitimate privacy requests in accordance with applicable data protection laws.
© 2026 ShipFlux. All rights reserved.